High Availability and Redundancy

Tikal Networks’s Crystal Call Center and Crystal Clear IP-PBX offer enterprise customers high availability and redundancy features. Based on standard IT architecture, high availablity is achieved using multiple servers, storage systems and network switches. Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state. High availability enable systems to handle peaks in demand without slowing down or dropping requests (calls, IVR sessions.) Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service. These two features are crucial in enterprise mission critical operation. Telephony is a vital communication resource in companies, Tikal Networks gives customers that latest in technology to assure reliable telephony service. (see High availability and Redundancy on WikiPedia)

Tikal Networks uses hardware high availability and redundancy when a site needs absolute reliability. These features are standard IT These architectural techniques are also used in operations where IT organizations are familiar with these techniques. High availability is useful in deployment where peak demand must be handled without any impact on user performance. In organizations like government, first responders (police, fire, first aid), military and security communication delay or unavailability are not an option. To corporate organizations high availability and redundancy features are an effective methods to assure absolute system availability no matter what demands are placed on the system. In locations where demand can increase many times at certain times, or when a failure in the location can occur, Tikal Networks will design a system to assure reliable service.

High Availability: Incremental upgrades

High availability is an IT term used to describe a technique of adding parallel resources. System components: servers, storage, networking and power can be added to an installation. Adding more resources assures system availablity when high demand is placed by users. In Tikal Networks’s systems, high demand could be increased number of calls, more call agent sessions, more management activities (reports, CRM/BI communication) or other demands due to changes in the system (failures, reduced resources). Tikal’s high availability features enable managers to assure system availability even when changes occur. Tikal’s unique experience with a range of enterprise call center and PBX installations using high availability features enables the company to deploy these features in any phase of deployment. Tikal engineers can assess your specific high availability needs and design a system to address your needs.

Redundancy: Assured Reliability

Redundancy is an IT terms used to describe a technique of adding backup systems. These systems are designed to take over main system operation in a matter of seconds. This techniques assures absolute reliability no matter what failure occurs. In mission critical installations, redundancy is a way to address possibility of any failure. Tikal Networks deploys software, hardware and virtual redundancy techniques. Redundancy can also be deployed on a regional and global basis by installing backup systems in remote locations. This can assure recovery from a failure no matter what happens in a specific location. Tikal’s unique experience with a range of enterprise call center and PBX installations using redundancy features enables the company to deploy these features in any phase of deployment. Tikal engineers can assess your specific redundancy needs and design a system to address your needs.



© 2011 Tikal Networks
Tikal ©reative!