High Availability and Redundancy
Tikal Networks’s Crystal Call Center and Crystal Clear IP-PBX offer enterprise customers high availability and redundancy features. Based on standard IT architecture, high availablity is achieved using multiple servers, storage systems and network switches. Redundancy is achieved by using duplicate hardware and software installations and synchronizing data and operating state. High availability enable systems to handle peaks in demand without slowing down or dropping requests (calls, IVR sessions.) Redundancy assures smooth operation even if a system goes down. Essentially a duplicate backup system takes over with virtual no loss of service. These two features are crucial in enterprise mission critical operation. Telephony is a vital communication resource in companies, Tikal Networks gives customers that latest in technology to assure reliable telephony service. (see High availability and Redundancy on WikiPedia)
Tikal Networks uses hardware high availability and redundancy when a site needs absolute reliability. These features are standard IT These architectural techniques are also used in operations where IT organizations are familiar with these techniques. High availability is useful in deployment where peak demand must be handled without any impact on user performance. In organizations like government, first responders (police, fire, first aid), military and security communication delay or unavailability are not an option. To corporate organizations high availability and redundancy features are an effective methods to assure absolute system availability no matter what demands are placed on the system. In locations where demand can increase many times at certain times, or when a failure in the location can occur, Tikal Networks will design a system to assure reliable service.