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Posts Tagged ‘Asterisk’

All You Need is CLOUD [LOVE]

Every era has it's buzz word. Today in tech it's the cloud computing era . To many the idea does not seem that exciting. But in the VoIP and Call Center the cloud is a big deal. Hosted VoIP services is a few years old, but was not adopted in the market as expected. ... Read More


Integrating Call Centers with Digital Campaigns

Good sales practices are hard. They lead to market success and can keep a product alive. Yet, not only sales people have to sell. In today's fast changing world, many companies give sales tasks to more than just sales people. Products in niche markets or new comers to a crowded market, have ... Read More


Reseller Introduction Survey

We are starting to hear from many resellers and integrators. (go to full view to see the PDF, download directly HERE) The first look at a new product, like Crystal Call Center or Crystal Clear IP-PBX, opens up many questions. The most crucial question we think you need to answer is: "Will I be ... Read More


Linux and Open Source in VoIP (business perspective)

      Tikal Networks uses open source platforms. Tikal Networks's method fits in with a long trend in the software industry. A trend of developing software applications on top of open source platforms and benefiting from the open source revolution. This trend is about 15 to 25 years in ... Read More


Effective User Interface: Eight Years of Improvements

Tikal Networks started designing Crystal Call Center eight years ago. In the early days of Call Center deployment, user interface was not a key design concern. First, supervisors and executives simply wanted to manage as many agents using the free VoIP capability. Over the years, with hundreds (then thousands) of users, Tikal Network ... Read More


Integrator Sales Strategy: Low Hanging Fruit

There are many sales strategies, some targeted at building steady order flow, some to bring in orders quickly. The "Low Hanging Fruit" strategy is one to get at the easiest orders as quickly as possible. Like picking fruit in an orchard, you pick the easiest fruit (orders) first then go at ... Read More


Integrator’s Role in Advanced Enterprise Business Tools

Time after time I see how business executives need help in planning and deployment of their digital workflow. I am not talking about the latest cloud migration (or virtualization move) and how to use it in business communication. Or even the most basic integration of VoIP systems with CRM and BI applications as ... Read More


Is VoIP Taking a Snooze? No, Yes, Maybe?

If you do a Google search on "VoIP blogs" or "Asterisk blogs" you will end up with lots of blogs that stopped writing about VoIP in 2010. Some have been abandoned even in 2007 and 2008. Is Asterisk and VoIP as a technology over it's big glory days? Is this going to slow ... Read More


Sizing Your IP-PBX Deployment: When To Move Up

Today's Asterisk™ platform as an IP-PBX or call center, is targeted more towards medium size enterprise installations. On the low end, up to 50 extensions PBX installations (or 20 call agents), hosted solutions and integrated hardware systems serve the needs adequately. In the higher end, 1,000 extensions PBX and 200 call agents, large ... Read More


Calling All Resellers and Integrators

Tikal Networks™ is on the hunt. We are looking for resellers, integrators and IT suppliers. If you have telephony or Asterisk™ experience, we have some great products for you to sell. If you are an IT integrator, we have a great new business to complement your current work. After eight years of direct customer ... Read More

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