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Posts Tagged ‘Contact Center’

Integrating Call Centers with Digital Campaigns

Good sales practices are hard. They lead to market success and can keep a product alive. Yet, not only sales people have to sell. In today's fast changing world, many companies give sales tasks to more than just sales people. Products in niche markets or new comers to a crowded market, have ... Read More

 

Tikal Networks Adds Financial Services Call Center Features

The financial sector is going through a dynamic shift in customer service requirements. One of the positive outcome of the ailing financial services sector is better regulation, more transparency and focus on excellent customer service. Customer service at a true top notch level, is not something the financial industry was concerned about, until ... Read More

 

Effective User Interface: Eight Years of Improvements

Tikal Networks started designing Crystal Call Center eight years ago. In the early days of Call Center deployment, user interface was not a key design concern. First, supervisors and executives simply wanted to manage as many agents using the free VoIP capability. Over the years, with hundreds (then thousands) of users, Tikal Network ... Read More

 

Sizing Your IP-PBX Deployment: When To Move Up

Today's Asterisk™ platform as an IP-PBX or call center, is targeted more towards medium size enterprise installations. On the low end, up to 50 extensions PBX installations (or 20 call agents), hosted solutions and integrated hardware systems serve the needs adequately. In the higher end, 1,000 extensions PBX and 200 call agents, large ... Read More

 

Tikal’s Enterprise Asterisk – What Does It Mean?

Asterisk™ as a IP-PBX and telephony platform covers a wide range of uses. From small offices with a few extensions to companies with many locations and thousands of extensions. Asterisk™'s wide coverage gives rise to specialization in many areas. Tikal Networks™ specializes in enterprise deployments. Entry point for standard off-the-shelf PBX is 100 extensions. For ... Read More

 

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