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Posts Tagged ‘Call Center’

Cloud Hosted Call Center in One Day

Cloud based VoIP systems are pushing the industry to adopt new standards. One key feature the VoIP sector is adopting is "almost immediate" service availability at ZERO CAPITAL EXPENSE. Tikal Networks now offers professional call centers (and enterprise corporate IT centers) one day installation and deployment of Crystal Call Center and ... Read More

 

All You Need is CLOUD [LOVE]

Every era has it's buzz word. Today in tech it's the cloud computing era . To many the idea does not seem that exciting. But in the VoIP and Call Center the cloud is a big deal. Hosted VoIP services is a few years old, but was not adopted in the market as expected. ... Read More

 

Integrating Call Centers with Digital Campaigns

Good sales practices are hard. They lead to market success and can keep a product alive. Yet, not only sales people have to sell. In today's fast changing world, many companies give sales tasks to more than just sales people. Products in niche markets or new comers to a crowded market, have ... Read More

 

VoIP, Call Center and PBX Integration Leads Financial Services Exhibit

In a recent financial services exhibit sponsored by Israel ministry of finance guidance (see previous article), the dominant messages were: VoIP, Call Center and PBX integration with business tools. From office suites (i.e. Google Docs and similar services) to survey systems (survey monkey, Ransys, etc.), translation and on-demand, call center staff services to ... Read More

 

Tikal Networks Adds Financial Services Call Center Features

The financial sector is going through a dynamic shift in customer service requirements. One of the positive outcome of the ailing financial services sector is better regulation, more transparency and focus on excellent customer service. Customer service at a true top notch level, is not something the financial industry was concerned about, until ... Read More

 

Reseller Introduction Survey

We are starting to hear from many resellers and integrators. (go to full view to see the PDF, download directly HERE) The first look at a new product, like Crystal Call Center or Crystal Clear IP-PBX, opens up many questions. The most crucial question we think you need to answer is: "Will I be ... Read More

 

Linux and Open Source in VoIP (business perspective)

      Tikal Networks uses open source platforms. Tikal Networks's method fits in with a long trend in the software industry. A trend of developing software applications on top of open source platforms and benefiting from the open source revolution. This trend is about 15 to 25 years in ... Read More

 

Integrator Sales Strategy: Strategic Communication With Asterisk

Last week we presented the "Low Hanging Fruit" sales strategy. Go after the business that is ready right now. Another sales strategy is selling strategic on features. Executives want to upgrade their company operations using strategic capability. That could mean upgrading the tools they use to communicate and manage their ... Read More

 

Effective User Interface: Eight Years of Improvements

Tikal Networks started designing Crystal Call Center eight years ago. In the early days of Call Center deployment, user interface was not a key design concern. First, supervisors and executives simply wanted to manage as many agents using the free VoIP capability. Over the years, with hundreds (then thousands) of users, Tikal Network ... Read More

 

Integrator Sales Strategy: Low Hanging Fruit

There are many sales strategies, some targeted at building steady order flow, some to bring in orders quickly. The "Low Hanging Fruit" strategy is one to get at the easiest orders as quickly as possible. Like picking fruit in an orchard, you pick the easiest fruit (orders) first then go at ... Read More

 
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