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Posts Tagged ‘Operation’

Effective User Interface: Eight Years of Improvements

Tikal Networks started designing Crystal Call Center eight years ago. In the early days of Call Center deployment, user interface was not a key design concern. First, supervisors and executives simply wanted to manage as many agents using the free VoIP capability. Over the years, with hundreds (then thousands) of users, Tikal Network ... Read More


Sizing Your IP-PBX Deployment: When To Move Up

Today's Asterisk™ platform as an IP-PBX or call center, is targeted more towards medium size enterprise installations. On the low end, up to 50 extensions PBX installations (or 20 call agents), hosted solutions and integrated hardware systems serve the needs adequately. In the higher end, 1,000 extensions PBX and 200 call agents, large ... Read More


A Complete Telephony System (based on Asterisk™)

The availability of open source platforms like Asterisk™, PHP and Linux gives business (and IT) managers the impression of a complete system in software. In most cases, especially in Asterisk telephony, the software server is just one part of a complete solution. Tikal Networks delivers complete systems including hardware and ... Read More

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